General

What happens to my name and address? 

Your name, address or any other private information is never rented or sold to anyone.

What is your privacy policy?
Walk in the Word will never sell, rent, or otherwise give your private information to other organizations, commercial or non-profit. The only exception is to comply with the law, or to protect the rights, property, or safety of our ministry, our users, or others. Any personally identifiable information (name, address, and/or email address) that you submit is used only for the purpose for which it was given.

How do I change my mailing address or contact information?
Change your mailing address or contact information by logging in to your account here. Or call 888-581-9673, send your request by mail, or email us.

How can I get removed from your mailing list?
To opt out of mail or email, call 888-581-9673, send your request by mail, click “unsubscribe” on the email you received, or email [email protected].

How do I subscribe to the Our Journey devotional?
To order a print subscription, click here.
To sign up for Our Journey Online (free daily e-devotional), click here.

How do I unsubscribe to the Our Journey devotional?
To unsubscribe to the print version, call 888-581-9673, send your request by mail, or email us.
To unsubscribe to the online e-devotional, click the “Unsubscribe” link at the bottom of an Our Journey Online email.

What is your copyright policy?
These programs and written materials are copyrighted, and use of the material other than for personal use (e.g., copying or distributing) is prohibited. We are a non-profit ministry, relying on the support of ourlisteners both in donations and sales.  If you believe your request may fall within a "permission" granted status, contact Customer Service at 888-581-9673 and request a Rights and Permission Request Form.

Orders

How do I place an order?
  1. Go to store.JamesMacDonald.com.
  2. Search for items you want to select.
  3. Click Add to Cart.

What payment methods do you accept? 

We accept MasterCard, Visa, American Express, and Discover cards.

Is it safe to enter my credit card number online? 

A credit card is necessary for online orders submitted by individuals. Walk in the Word has contracted with a credit card processing company for our online transactions. Secure Sockets Layer (SSL) software is used in every transaction. This encrypts the card information and stores it on secure computers. In addition, our data systems and websites are Payment Card Industry Data Security Standard (PCI DSS) compliant. 
If you have questions regarding our security, please contact us.

How long will it take to process and receive my order?
Orders are processed every evening, Monday—Friday. Most orders are shipped within two business days. Standard shipping takes an additional 10-14 business days. Canadian orders require additional delivery time due to customs processing.

What is your general shipping information?
US: Resources are shipped via United States Postal Service (USPS). For faster delivery, call 888-581-9673.
Canada: Shipping and processing fees for orders are subject tothe Canadian tax rate 6%. An additional 8% is added to orders shipped toOntario. Canadian orders require additional delivery time due tocustoms processing.

What does the shipping and processing cover?
Shipping and processing includes costs of actual postage, distributionfees, order and  payment processing, and product insurance whenwarranted.

What happens if a resource is backordered?
In the event that a particular item is out of stock, other items will beshipped to you without delay.Backordered items will ship as soon asthey are available at no additional cost.

What is your return policy?
If you are not satisfied with a physical product (book, CD or DVD) dueto defect, damage or error in shipment, contact us within 30 days ofreceipt for a replacement or refund.

  • Please enclose the packing slip to insure correct return processing.
  • Downloads are not eligible for refund. Download links are only valid for 7 days from the day received.  We will resend a purchased download link within 45 days of the original purchase.


  • For other questions, email us or call 888-581-9673.

How does my Change Partner discount get applied to my order in the store?
Upon signing in to our store, your 15% discount will be automatically applied at the end of the check out process.

Can I get a discount on a large quantity?
Yes, we offer quantity discounts.

  • Orders of 5 or more of the same item are discounted at 20% off (regular price).
  • Orders of 100 or more are discounted at 30% off.
  • Discounts are automatically applied at the end of the check out process.

Giving and Partners

How can I make a financial gift?
Online, go to give.jamesmacdonald.com.
To receive this month’s resource as our thanks for your gift, click on the designated link.

By mail, send your financial gift to:
Walk in the Word
PO Box 5368
Elgin, IL 60121-5368

Or call 888-581-9673.

What does it mean to be a Partner, and what are the benefits?
Learn about becoming a Change Partner, Change Partner Plus, or a Challenge Partner here.

Will I get a year-end receipt for my giving?
Prior to January 31 of each year we mail out year-end receipts for the previous year.

How do I access my monthly resource?
Log in to your account here and click Request Monthly Resource.

Support

How do I log in for the first time?

a.       Go to walkintheword.com and click Store

b.       click Sign In then click Create Account

c.       Enter your information in the texts fields and click Create Account

How do I reset my password?
If you are a Change or Challenge Partner, you may log in to your account here. Click Update My Account and reset your password.

If you are not a Partner or have additional trouble, call 888.581.9673 or email technical support.

I never received my validation email after registering, what do I do?
To validate your account or receive a store receipt email customer service or call 888-581-9673.

I am a Change Partner; how do I access my monthly resource?
Log in to your account here and click Request Monthly Resource.

Contact

Order or giving-related questions: [email protected]
Technical questions: [email protected]
Prayer requests and general correspondence: [email protected]

888-581-WORD (9673)

US:
Walk in the Word

1000 N. Randall Rd.
PO Box 5368

Elgin, IL 60121-5368

Canada:
Walk in the Word
109 Thomas St.

PO Box 69553

Oakville, Ontario L6J 7R4

Canada